25
Aug

Getting the Best of your Staff

 

The popular saying that “If you don’t train them, don’t blame them.” scream at us whenever we see or hear it but, have you taken time to consider this saying in regard to your business? A lot of employers, especially the SMEs complains about incompetence and waste by their employees who have little or no work experience and got employed after graduating from a university that never prepared them for the challenges of a workplace.

Hmm…You are thinking about on-the-job-training? I guess! If that is sufficient, why do you think big corporations spend millions on training their workforce? If your argument is lack of funds, you definitely have a point there but you could encourage your staff on what training/certification to take and augment the fee with whatever the company can afford.

I once worked at a small company where the employer always blamed the employees (fresh graduates) for their mistakes and ignorance. This employer is a learned and very intelligent individual who worked for a big organisation where training and staff development is very important. How did he ever miss the point? It’s a wonder that he kept ranting about how useless his employees were especially whenever he wanted to create an impression when he never spent a dime on training and development. The bitter truth is that he had on his hands a lot of unrefined gold which he never took the time to polish.

Working with untrained employees does a lot of damage than help your business in that you spend more wasting time, resources and energy. You also lose their goodwill in the process as you get angry and lose your temper, you gradually become a terror to them using ‘swear’ words, writing queries and sacking people who find it difficult to understand what they did wrong. In the process, you damage their self-esteem and make them feel worthless and senseless. They get tired of the job and begin to make more mistakes because they no longer understand how to please you and what they can do to upset you while all they have been doing is to put in their best to see your business grow.

The end result of all these could be business shut down! How, you may ask? After investing a lot of money and borrowing from the banks to pay salaries, rent and the overhead cost, there may be a wide margin between your profit and expenditure in that you may not be making enough profit to cover your running cost and the process may get worse as you pay double for the mistakes made by your employees (and maybe  your own mistakes too), this may become the inevitable end.

Where can you get help?

Getting a professional to help you through the growing years will go a long way to ensure growth and proper nutrition.

There are free classes like Covenant Capital Business School (CCBS) http://covenant-capital.org/?page_id=2048 that you can attend and also The Covenant Capital Business Clinics http://covenant-capital.org/?page_id=2034 where you can be advised on the various issues concerning your business.

Ensure that you implement all that you learn through these training and voila! You are on your way to become a giant enterprise. .

Remember, not putting the right process in place is deadly. Don’t be like the cook who after adding ingredients to a pot of soup discovered that it was still tasteless and  with the intent of getting the right taste, he held on to the spoon and kept tasting the soup from it while adding more salt to the pot of soup thinking that the salt isn’t enough. What a disaster it was!

The ball is in your court

A business that plans to grow should learn to give, accommodate, develop and accept the discomfort involved in growing just like everything start from the bottom. You are climbing a ladder, remember to pull people up in the process. The end will always justify the means.

© Toosin Adewuyi (2019)

12
Apr

Growing Your Business Through Trust

The aim of an employer is to promote his business such that it outlives him. In order to accomplish this, a solid foundation of trust that the employees can drive business growth without undue interference from the employer must be established. Often times, most business owners who do not trust their employees enough to relinquish their hold on them end up with a stagnated business. A lot of employers put themselves under so much pressure trying to micro-manage their employees. While this might seem their way of ensuring employees do what they are supposed to do, these employers might be doing their business a great dis-service if they do not allow some level of freedom and trust. If you are reading this article, you might have to say goodbye to your inner ‘Chief Information Officer’ to save yourself the trouble of constant exhaustion. Here are some reasons why you need to let go.

Grow your Business with Trust

Grow your Business with Trust


1. Trusted employees are more responsible and conscious of company goals

When you are always on people’s neck, it reduces their chances of growth. However, when they are left alone to deliver, they feel more responsible for their actions and the actions of others that might affect their timelines and deliverables. Unconsciously, they take on leadership roles and begin to keep tabs on each other (teamwork), thereby, taking the stress completely off you.

2. Employee’s autonomy is important for creativity
Do you share instructions or just your goals and objectives? Chances are that when you share instructions, you limit the paths to achieving a goal. You also limit flexibility. While you have some rules to guide them, it is always better when the process is not as you want it. Employees often come with fresh ideas that can be tapped in a friendly and open work environment. When you do not allow them to breathe, you lose out on their chances of sharing such ideas.

3. Trusted employees stick around
People leave their jobs more often because of their bosses, than they do because of their job descriptions or other factors. Trusted employees easily becomes sentimentally attached to a company because they feel appreciated and responsible. Even when the wage is not good, they think about the satisfaction they get. This reduces turnover and improves productivity.

4. Scrutiny kills confidence
Nobody wants to be under serious scrutiny even as an employee. It erodes confidence and kills creativity. The success of most companies these days is tied to the fact that they value employees’ ingenuity. When you boss people around, watch them all the time and critique their actions, it builds a form of resentment in them. They start to realise that they cannot please you and it gets to a point where they don’t even bother to add extra effort anymore, they will wait for it to pass through you.

5. Lack of trust puts a lot of pressure on the leader
When you are always scared that people will let you down, they will let you down. Employees are not the only ones who get frustrated when you don’t trust them, you also get frustrated. There are ways you can step back and delegate without relinquishing your oversight. If you do not find it easy to do this, then you need to think about what you might have done wrong instead. Did you hire the right hands? Do you train people? Do you always impose your own style? Do you give them good briefs? And most importantly, do you have something more valuable to do?

In conclusion, People thrive on trust and when ‘trust’ resonates in your workplace, even your customers feel safer. Sometimes, all you have to do is make resources available, you cannot keep doing all the work.